The Love Monday Podcast
This podcast is devoted to showing people how to improve their lives by taking specific steps to love Monday just like Friday. Join host Ryan Houmand, author of "A Passion for Monday" as he and his guests break down exactly how you can love Monday just like Friday but for a different reason. For more information on how to Love Monday just like Friday go to: LoveMondayLikeFriday.com
The Love Monday Podcast
136. A Service-Profit Chain Case Study
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In this episode of Love Monday Podcast, Ryan explores a powerful Service-Profit Chain case study through Epic Systems and founder Judy Faulkner. Learn how strong internal culture, employee experience, and long-term leadership thinking can create customer loyalty, operational excellence, and lasting business success.
If you care about employee engagement, leadership strategy, customer satisfaction, or building a great company culture, this episode breaks down why Epic Systems is another example of getting the fundamentals right—and why people-first organizations often win big.
Link to Freakonomics Radio Epic Systems Episode
For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/
Get the book! "A Passion for Monday"