Ep. 106 - Employee Behavior Problems are Driving Your Customers Away

Have you ever walked into a business and felt like your presence was an inconvenience? In this episode of Love Monday, I share a real-life experience at a property management office that made me stop in my tracks—and reminded me how easy it is to spot employee disengagement in the wild.

When frontline employees repel customers with their attitude, it’s not just a bad moment—it’s a business risk. I break down what these moments signal about company culture, why Gallup says 70% of engagement comes down to management, and how one sour interaction can send loyal customers running.

We’ll explore the hidden cost of disengaged employees, the role of managers in creating engaged teams, and what your customers are really experiencing when your people aren't all-in. If you’ve ever questioned whether engagement really matters—this episode will answer that.