Ep. 98 - Why Your Team Keeps Escalating (And How to Make It Stop)

Are customer and partner escalations on the rise in your company? If so — don’t blame your team. Blame your leadership habits.

In this episode of the Love Monday Podcast, we pull back the curtain on one of the most common leadership mistakes managers make: unintentionally teaching their employees to escalate more.

Escalations aren’t just a customer service problem — they’re a leadership signal. And how you handle them sends powerful messages about trust, empowerment, and team confidence.

Join us as we explore:
 ✅ Why escalations are rising right now
 ✅ How managers accidentally reinforce the escalation cycle
 ✅ A simple, proven model to empower your team and reduce escalations
 ✅ The manager phrases that build trust — and the ones that erode it
 ✅ Why breaking the escalation cycle helps your employees love Monday again

Did you know?
➡️ Only 30% of U.S. employees strongly agree their opinions count at work — a key driver of unnecessary escalations.
➡️ Companies with high employee empowerment see up to 50% reduction in escalations and higher engagement and retention.

If you’re a leader who wants fewer customer escalations and a more empowered, confident team — this episode is for you.

Listen now and start turning those Monday escalations into leadership wins!